{CUSTOM} important faq

  • Our listed prices represent deposits only. Final figures will be established following a thorough discussion of specifications and scheduling a call. In the event that the arrangement does not meet your expectations, refunds will be promptly issued.

    Additionally, during your first consultation call, you will have the opportunity to connect with our bridal concierge at your convenience. They are available on our 24/7 line to provide updates and support as often as you require.

    1. Select the dress of your choice, such as custom bridal, and proceed with a series of questions to specify all desired specifications.

    2. Following this, a phone call with our team will be scheduled for further details and confirmations. Subsequently, you will receive a drawing for confirmation.

    3. Once all details are finalized, the crafting process commences, involving fabric cutting and gown creation.

    4. Upon completion, the gown will be delivered to the Joan Dominique store for a try-on session, where final payment is made, and the gown can be picked up. Alternatively, for out-of-towners, the gown can be shipped directly to your home or preferred shipping address. For out-of-town customers, payment is required prior to shipping to your designated address.

  • Custom dresses may require between three weeks to five months for completion, depending on the length and intricacy of the design.

    Additionally, during your first consultation call, you will have the opportunity to connect with our bridal concierge at your convenience. They are available on our 24/7 line to provide updates and support as often as you require.

  • We prioritize minimizing alteration costs to ensure a flawless fit, placing emphasis on the quality of the dress rather than alteration expenses. All dresses are tailored to your custom measurements, accommodated either through an in-person fitting appointment with Joan Dominique at our Phoenix location, or by providing measurements at home or with a local tailor if you are located out of town, ensuring convenience and precision in every step of the process.

    Additionally, during your first consultation call, you will have the opportunity to connect with our bridal concierge at your convenience. They are available on our 24/7 line to provide updates and support as often as you require.

  • We offer shipping services for your custom needs, delivering to your specified location regardless of where you are.

    Additionally, during your first consultation call, you will have the opportunity to connect with our bridal concierge at your convenience. They are available on our 24/7 line to provide updates and support as often as you require.